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Privacy Policy

Effective Date: 2 October 2024

Issa Platforms Pte. Ltd. ("Issa Platforms," "we," "us," or "our") is committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the Issa Compass mobile application and any related services (collectively, the "Service").

We comply with global data protection regulations, including the Singapore Personal Data Protection Act (PDPA), Thailand's Personal Data Protection Regulations (PDPR), the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws.

1. Information We Collect

1.1. Information You Provide to Us

  • Personal Information: When you register for an account or use our Service, we may collect personal information such as your name, email address, phone number, passport information, banking details, employment details, and other relevant data necessary for your use of our marketplace or visa application services.
  • Legal Documents: To facilitate your visa application, you may be required to upload documents including, but not limited to, your passport, bank statements, employer letters, and visa applications.

1.2. Information We Collect Automatically

  • Usage Information: We collect information about your interactions with the Service, such as the pages or other content you view, your searches, and other actions on the Service.
  • Device Information: We collect information about the device you use to access the Service, including hardware model, operating system, and mobile network information.
  • ocation Information: With your consent, we may collect and process information about your location to provide tailored services.
  • Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and for security purposes.

2. How We Use Information

2.1. To Provide and Improve the Service

We use the information we collect to:

  • Process and Submit Visa Applications: Submit your visa application to relevant government authorities and licensed agencies in accordance with Thailand's immigration regulations.
  • Facilitate Employment Connections: Connect employers and prospective employees on the platform, allowing employers to assist in the visa application process for international employees.
  • Immigration Compliance: Use information beyond the visa application for other immigration compliance steps on your behalf to support your compliance process.
  • Enhance User Experience: Personalize and improve the Service, including conducting analytics to understand user preferences and trends.
  • Communicate With You: Send you updates, notifications, and other information related to the Service, including customer support messages.
  • Improve and optimize the Service, including personalizing your experience.

2.2. Legal Compliance and Security

We may use your information to:

  • Comply with Legal Obligations: Adhere to legal requirements, such as maintaining records or responding to lawful requests by public authorities.
  • Protect Rights and Safety: Protect the rights, property, or safety of Issa Platforms, our users, or others.

3. Legal Basis for Processing Personal Data

For Users in the European Economic Area (EEA)

We process your personal data based on the following legal grounds:

  • Consent: When you have given us explicit consent to process your data for specific purposes.
  • Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: For purposes such as improving our services and security, provided that these interests are not overridden by your data protection rights.

4. Sharing & Disclosure

4.1. With Government Authorities and Licensed Agencies

To facilitate your visa application, we may share your personal information and legal documents with relevant government authorities and licensed immigration agencies in Thailand. This is necessary to comply with immigration regulations and to process your application on your behalf.

4.2. With Employers

If you are a prospective employee or an employer using our Service, we may share relevant personal information between you to facilitate employment and visa application processes. This may include sharing information about job applications, employment details, and required legal documentation.

4.3. With Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, such as:

  • Cloud Storage Providers
  • Payment Processors
  • Customer Service Tools

These providers are contractually bound to protect your information and use it only for the purposes specified by Issa Platforms.

4.4. With Your Consent

We may share your information with third parties when you have provided your explicit consent.

4.5. Legal and Compliance

We may disclose your information to third parties if we believe that such action is necessary to:

  • Comply with Legal Requirements: Such as a court order, subpoena, or other legal processes.
  • Protect Rights and Safety: Enforce our Terms of Service or protect the rights, property, or safety of Issa Platforms, our users, or others.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Singapore and Thailand, where our service providers and government authorities operate. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • Duration of Our Relationship with You
  • Legal Obligations
  • Dispute Resolution and Enforcement of Agreements

7. Your Rights and Choices

7.1. Under GDPR (For EU Residents)

  • Access: Request access to your personal data and obtain a copy.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Request the restriction of processing your data.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to the processing of your personal data in certain circumstances.

7.2. Under CCPA (For California Residents)

  • Right to Know: Request disclosure of the personal information we collect and how we use it.
  • Right to Delete: Request that we delete any personal information we have collected from you.
  • Right to Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information).
  • Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

7.3. Under Singapore PDPA

  • Access and Correction: Request access to and correction of your personal data.
  • Withdrawal of Consent: Withdraw your consent for us to collect, use, or disclose your personal data.

7.4. Under Thailand PDPR

  • Access: Request access to your personal data and obtain a copy.
  • Correction: Request the correction of any inaccurate or outdated information.
  • Deletion: Request the deletion or restriction of your personal data under certain circumstances.
  • Objection: Object to the processing of your personal data for direct marketing purposes.

7.5. Data Deletion

You may request the deletion of your personal information at any time by contacting us at support@getissa.com. Please note that deleting certain information may affect your ability to use some parts of the Service, including the ability to process or continue your visa application or compliance requirements with employers.

7.6. Opt-Out of Communications

You can opt out of receiving promotional and marketing communications from us by following the instructions in those communications or by updating your account settings.

7.7. Exercising Your Rights

You can access and update your personal information by logging into your account or contacting us directly. To exercise any of your rights, please contact us at:

Email: support@getissa.com

Please note that we may request additional information to verify your identity before processing your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption: We encrypt sensitive information during transmission and storage.
  • Access Controls: We limit access to your personal data to authorized personnel only.
  • Regular Audits: We conduct regular security assessments to mitigate risks.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us at support@getissa.com, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by:

  • Revising the "Effective Date" at the top of this policy.
  • Providing Additional Notice: Such as adding a statement to our homepage or sending you a notification.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices and the choices available to you.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our information practices, please contact us at:

  • Email: support@getissa.com
  • Address: 32 Pekin Street #05-01, Singapore (048762)

By using the Issa Compass Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.